Sole instance administrator locked out — verification email never arrives
❌Unsolved☁️Zitadel Cloud
I am the registered owner of the ZITADEL Cloud team that contains this Free-plan instance, and I am its sole instance administrator:
Instance: reportica-connect-eval-hp9db6.eu1.zitadel.cloud
Administrator login: conrad@reporticaai.co.uk
The Management Console repeatedly requires an email verification code, but no code arrives in the inbox, spam folder or email quarantine. This has persisted across multiple days.
There is no second instance administrator and no previously created administrator PAT or administrative service account. I therefore cannot access the Management Console to inspect its notification settings or unlock the administrator.
Please investigate the notification-delivery events for this address and advise how the existing sole administrator can regain access. I am not requesting a new instance, replacement administrator, account changes or credentials.
I can provide evidence of Customer Portal access and domain control privately through an approved verification process.
Plan: Free
Service: ZITADEL Cloud, EU1
Instance: reportica-connect-eval-hp9db6.eu1.zitadel.cloud
Administrator login: conrad@reporticaai.co.uk
The Management Console repeatedly requires an email verification code, but no code arrives in the inbox, spam folder or email quarantine. This has persisted across multiple days.
There is no second instance administrator and no previously created administrator PAT or administrative service account. I therefore cannot access the Management Console to inspect its notification settings or unlock the administrator.
Please investigate the notification-delivery events for this address and advise how the existing sole administrator can regain access. I am not requesting a new instance, replacement administrator, account changes or credentials.
I can provide evidence of Customer Portal access and domain control privately through an approved verification process.
Plan: Free
Service: ZITADEL Cloud, EU1
