Unable to login in zitadel cloud
Hey we are currently use a zitadel cloud instance and we aren't able to login actually. As soon as we login, we get an "Your authorization token has been expired" which is a little bit weird. Also on the right upper corner we get mfaRequired which is also confusing since my account has mfa enabled.
I attached a screenshot.
Thanks!
2 Replies
Hi @Markus, I'm an AI assistant for ZITADEL. While a team member reviews this question, I'll see if I can find relevant sources for your question.
Answer
I wasn't able to find a direct answer, here are some relevant sources:
1. Unable to login to production instance: Your authorization token has expired (1) : This discusses the same "Your authorization token has expired" error affecting production instances and mentions a workaround of removing the MFA policy from the affected organization.
2. MFA TOTP Setup Fails - Page Reloads Without Completing Configuration (2) : This describes MFA-related login issues that were resolved by synchronizing server time, as TOTP codes are time-sensitive.
To learn more, see the sources I considered:
[1] Unable to login to production instance: Your authorization token has expired
[2] MFA TOTP Setup Fails - Page Reloads Without Completing Configuration
Feel free to tag @Ask Inkeep with additional questions.
hey @Markus welcome to the server and apologies for the inconveniences, you can remove MFA from the affected org for now until this issue is being worked on, I will let you know once the fix has been raised.