Zitadel Cloud - Customer Portal - Some buttons not functioning
The Customer Portal seems to have some non-functioning buttons.
I've had this issue with 2 different buttons, specifically the blue buttons with white text, and specifically some version of "Submit buttons."
The two in question:
1. Add an Administrator from the Administrators page. On the Pro plan, we are supposed to be able to have 3 administrators, and currently have 1.
2. The Submit button on the "Submit a Customer Support Ticket" flow.
The second one in particular makes it hard to actually get the issue resolved, but, y'know. This was tested with three browsers:
1. Firefox
2. Chrome
3. Safari
8 Replies
Hi @Timppa, I'm an AI assistant for ZITADEL. While a team member reviews this question, I'll see if I can find relevant sources for your question.
Answer
I wasn't able to find a direct answer, here are some relevant sources:
1. Customer portal, create new instance, no way to cancel it (1) : A similar issue with non-functioning buttons (Cancel and Window close) in the Customer Portal was reported in Firefox, though it was later confirmed to work in a different environment.
2. Support service description for ZITADEL (2) : For support requests, you can contact billing@zitadel.com for billing-related questions or reach out via phone at +41 43 215 27 34.
Since the Submit button on the support ticket form isn't working, I'd recommend reaching out directly to billing@zitadel.com or calling +41 43 215 27 34 to report this issue with the Customer Portal buttons.
To learn more, see the sources I considered:
[1] Customer portal, create new instance, no way to cancel it
[2] Support service description for ZITADEL
Feel free to tag @Ask Inkeep with additional questions.
Got it. Tagging @Rajat for additional help.
hey @Timppa thanks for your question, I will take a look at it and will get back to you.
Thank you @Rajat Singh . Because of these issues, particularly the support one, I'm having a really hard time getting my instance set up in a production-ready manner. I am having other issues with our particular setup that I don't feel is appropriate to share in a public forum, how can I submit a ticket if your web form is not functioning?
hey @Timppa I have raised it internally, one of our engineers will write back on it for the same.
hello @Timppa, you should be able to contact support using the form as explained here:
- https://zitadel.com/docs/guides/manage/cloud/support
Can you please share more details about the issue you are seeing? or maybe a screenshot?
Thanks!
Hi @Federico , That's exactly the form that is failing for me. Specifically, the Submit button on the last page has no response.
I've inspected the javascript for the page, and while i'm not a JS dev myself, the code appears to have no event associated with the button click. The button next to it, the "back" button, appears to have an event (and does work). So, seems like the button is not correctly wired to trigger an action when clicked.
This is different from the "Add Administrators" button on the Administrators screen: IN that case, the function appears to be an empty function
nT(){}.
So, I cannot submit a support form as described in the linked guide, nor can I resolve the issues I'm having (The "add administrator" function above is just one of them, I need other functions that are also not working).hello @Timppa thanks for raising this, we have found the issue and we are looking into it, in the meantime, please reach out to support@zitadel.com