Zitadel Cloud: Unable to access to Customer Portal
Hi all,
I'm trying to administer my account, and I'm unable to access the Customer Portal from the instance. Even though I am successfully logged in to my instance and able to operate from there, I am unable to log in to the Customer Portal. Just trying to enter my user ID (what I assume is being asked for in loginnname) I am receiving a "user not found in system" response.
Anyone else seeing this?
17 Replies
Hi @Timppa, I'm an AI assistant for ZITADEL. While a team member reviews this question, I'll see if I can find relevant sources for your question.
Answer
I wasn't able to find a direct answer, here are some relevant sources:
1. Customer Portal Admin Users (1) : This explains that admin users within the customer portal can manage a customer's account including billing, instances, analytics and additional services.
Check out the pricing detail page for more information about customer portal access.
If you need further assistance with your customer portal login issue, you can click the "Ask for help" button to tag a team member to review your question.
To learn more, see the sources I considered:
[1] Customer Portal Admin Users
Feel free to tag @Ask Inkeep with additional questions.
Got it. Tagging @Rajat for additional help.
Attempting to use Google/Github to log in is giving this message.
Hi staevid,
we have the same issue today with two different users using a login with e-mail-address. Also the error "User not found in the system".
I wrote to Zitadel support - no answer yet.
Thanks for confirmation.
Hello. I'm also experiencing this issue
We experience the same issue
Is t here any timeline for a fix? Something we can do from our side?
Same issue here
Hi everyone,
Following yesterday's update that moved our portal login from zitadel.cloud to zitadel.com, we are aware that some users are experiencing trouble signing in.
Our team is actively investigating the cause and working on a fix as a top priority. We sincerely apologize for the disruption.
We will post an update in this channel as soon as we have more information.
Hi everyone,
we have rolled back to a previous version of the login. Please let us know if you are still having trouble to log in.
I was able to log in, so looks resolved to me.
Glad I could be helpful. Feel free to create a new thread with any new questions you may have.
I am able to login. I am able to go to my instance, but when I log in to the specific instance I cannot see a list of projects.
It takes me directly to the Users page.
It didn't resolve the problem for me. My firend who is a portal admin cannot access Zitadel. Either "User not found" or "Token expired" errors appear 🙁
@dontpanicv Our change does not affect the login to your specific instances. Could you create an issue in our zitadel repository https://github.com/zitadel/zitadel if you consider this to be a bug? Thank you 🙂
GitHub
GitHub - zitadel/zitadel: ZITADEL - Identity infrastructure, simpli...
ZITADEL - Identity infrastructure, simplified for you. - zitadel/zitadel
@bkolasa Could you help us by providing the url of the errors appearing? We have rolled out an update for a bug that affected users having multiple MFA methods. If that was the case, a refresh should resolve the issue. Thank you!
@peintnermax
same here #mfa issue
hey @alexdess_ @bkolasa this issue has been identified and being worked on. I will post an update once the PR is up 🙂
Thanks