Zitadel.cloud to zitadel.com migration passkey lost and getting prompted for TOTP
WIth the move of zitadel.cloud to zitadel.com my account's , I am now unable to log into the main site. I reset my password, but I am being prompted for a TOTP token and I don't recall setting one up for the main account. Can somebody help?
1 Reply
Hi @thadiyan, I'm an AI assistant for ZITADEL. While a team member reviews this question, I'll see if I can find relevant sources for your question.
Answer
I wasn't able to find a direct answer about account recovery for TOTP during the zitadel.cloud to zitadel.com migration. However, based on the available information, ZITADEL currently doesn't provide recovery codes for TOTP authentication (1) (2) .
Since you're locked out of your account due to TOTP requirements and don't have access to your authenticator, you'll need direct assistance from the ZITADEL team to regain access.
I recommend clicking the "Ask for help" button to tag a team member who can help unlock your account or disable TOTP for you.
You can also reach out through:
- Contact
- Discord
To learn more, see the sources I considered:
[1] Recovery Codes for TOTP
[2] Recovery Codes for TOTP 2FA
Feel free to tag @Ask Inkeep with additional questions.
Glad I could be helpful. Feel free to create a new thread with any new questions you may have.