Created a free instance for PoC, clicking on Manage will throw the browser in a loop

Use-case: Moving from self-hosted to managed. Migrated our data using this guide.
Environment: Zitadel Cloud
Version: v4.2.2
Stack: Just Zitadel Cloud, we want to move from self-hosted to managed
What you expected to happen: After we succesfully migrated our data, we expected the web page to manage the instance. It worked on the first day after import, but the next day it loops.
What went wrong: Browser goes into never-ending loop, tried Chrome, Edge, Firefox, incognito mode. Different users experience the same.
Attachments: See screenshot

After logging in to https://<instance-name>-evdek0.us1.zitadel.cloud/
Browser redirects to: https://<instance name>-evdek0.us1.zitadel.cloud/ui/console/auth/callback?code=joI1CTJTWgc..etc&state=QTNOT0pt..etc
Then to https://<instance name>-evdek0.us1.zitadel.cloud/ui/console/auth/callback
Then to https://<instance name>-evdek0.us1.zitadel.cloud/ui/console
Then to https://<instance name>-evdek0.us1.zitadel.cloud/ui/console/auth/callback?code=fSSyaztyN8Flv14..etc&state=NXNlUlRW..etc
Then back to step 2

bramgnOP•10/3/25, 8:07 AM

I believe this issue might be related to this issue. When inspecting the traffic with mitmproxy, i see a 500 after logging in:

From the response:

{
"error": "No _rsc supported"
}

GitHub

zitadel/zitadel

ZITADEL - Identity infrastructure, simplified for you. - zitadel/zitadel

VantomLP•10/5/25, 12:13 AM

Hi, I don't know exactly what happened, but I too had a similar problem a few hours ago (but on self-hosted) and I'm sharing my notes with you - maybe it will help:

--

Infinite reloading

Problem:
Page reloads infinitely / [object Object] error top right

Solution:

clear cookies/cache/LocalStorage/etc. from the page
something like Keepersecurity/1Password/etc. must not fill in the Browser BasicAuth if available. If set up is already incorrect, remove permission for the password-manager for that BasicAuth (e.g. by restarting the Browser).

bramgnOP•10/6/25, 11:29 AM

Hi, thank you for sharing your notes!

The behavior you described seems exactly the same where the page reloads infinitely with the red [object Object] error in the top right corner. Unfortunately I wasn't able to solve it. We tried different browsers (Firefox, Edge, Chrome) without extensions and in incognito mode. It made no difference, so at this moment it looks like it is not caused by the browser.

When looking at the traffic between the browser and the server, right after logging in, I'm getting a 500 error. The request is something like:

sessionId: '341003450512837287'
requestId: oidc_V2_341003438852672167
organization: '339970485225909042'
_rsc: 6nkyn

sessionId: '341003450512837287'
requestId: oidc_V2_341003438852672167
organization: '339970485225909042'
_rsc: 6nkyn

And the response is this:

{
    "error": "No _rsc supported"
}

{
    "error": "No _rsc supported"
}

I don't know what this means or if this even is related to the problem, but it is something that was mentioned in a related post with similar behavior (infinite reloading).

bramgnOP•10/6/25, 2:10 PM

Found it! Apparently it had to do with a resource setting that prevented other users to open the database.

This was evidently no a bug, so apologies. It can be marked as solved. Thanks for the input!

Gigi the Giraffe (Zitadel)•10/7/25, 9:22 AM

Looks like you just helped out another community member! Thanks for being so helpful @244555032177934337! You're now one step closer to leveling up—keep up the amazing peer support!