danielarmyr•4w ago

Two users missing after server/db instance move

Hello. We use the self-hosted Zitadel for our product. We used to have a simple docker Zitadel instance (v2.68.0) backed by a managed postgres 17.5. The day before yesterday, we migrated to another managed postgres instance (16.9) and used the provided helm chart to start a high-availibility system on kubernetes (All of this at a new hosting provider). All went smooth, but for some reason, two accounts are "missing" after the migration. Specifically: If I log in to the UI and check their organization, these two users are not shown (But the rest of the users in this org, and in other rogs I checked are there). If I try to create a new account in this org using the same email as those missing accounts, I get an error saying the account already exists. If these two users try to log in, they reach a black screen with the text "Registration Options: Choose how you'd like to register". Is this a known issue? Is there a way to get these users back? If not, is there a way to remove them completely from the system so they can be recreated? ---- As an additiona info, we think that these two are the only two people who have activated "U2F (Universal 2nd Factor)" I now tried to recreate the issue on our test server where I use a local db in docker and local Zitadel in docker. Here I can still see the affected users in the UI, and when they log in they are asked for a passkey (I am guessing that the browser sees the new dns and therefore will not share the passkey from the prod system) ---- I check the logs when I try to access this users info-page via direct link (I have their ID). In the zitadel logs, I do not get any errors from calling the page. In the UI, I get a pop-up in the top-right corner, I get a popup saying "undefined. Close" I have also checked the browser console, but get similar results for working and non-working users.