No root login after update (user not active)
Selfhosted Zitadel with docker compose and an external PostgreSQL DB here.
I updated from version 3.3.0 to 3.4.0 and then to 3.4.2,
When I try to login to zitadel via the console with the root user, using the format "root@zitadel.{ourdomain}" I get an error message before even entering the password, stating
Benutzer ist nicht aktiv (EVENT-Zws3s) (user is not active)Other users can log in as usual. What can I do to restore root access? I cannot confidently say that this is a bug, as I did not try to login just before the update.
1 Reply
Hi @nlu, I'm an AI assistant for ZITADEL. While a team member reviews this question, I'll see if I can find relevant sources for your question.
Answer
I wasn't able to find a direct answer about root user deactivation after version updates in the available sources. However, I found some relevant information about database access and login issues:
1. How to Access the PostgreSQL Database Behind Your ZITADEL Helm Deployment : This provides guidance on accessing the PostgreSQL database directly for troubleshooting purposes.
2. [Bug]: Not possible to log in : This discusses login issues after updates, though not specifically about root user deactivation.
You might want to click the "Ask for help" button to tag a team member who can provide specific guidance on reactivating the root user after a version update.
Feel free to tag @Ask Inkeep with additional questions.
Got it. Tagging @Rajat for additional help.