How to troubleshoot issues regarding not finding user record on external authentication?
Currently we are using Zitadel v2.41.14. We have configured successfully EntraID SAML provider using this documentation https://zitadel.com/docs/guides/integrate/identity-providers/azure-ad-saml . On first login, it works fine, as the user gets created automatically.
However, when the user logs in again, it seems it doesn't find the matching identity provider record, so it tries to create it again automatically, but it fails because the record already exists. What could be wrong in my config? Or, is there a way or an specific log I can try to find to understand what is the root cause of this issue?
ZITADEL Docs
Entra ID SAML Configuration
6 Replies
hey @Gaia can you pls check you account Link settings?
Yes, I have both creation and linking allowed
hey @Gaia does it still persists?. Are you self hosted or on cloud?
Hello Rajat, I am self hosted. I was using v2.41 something. I tried upgrading to latest v3 version and that seems did the trick
oh wow! awesome, I will close this in that case
🎉 Looks like you just helped out another community member! Thanks for being so helpful <@1042438420368199791>! You're now one step closer to leveling up—keep up the amazing peer support! 🚀