GaiaG
ZITADEL6mo ago
6 replies
Gaia

How to troubleshoot issues regarding not finding user record on external authentication?

Currently we are using Zitadel v2.41.14. We have configured successfully EntraID SAML provider using this documentation https://zitadel.com/docs/guides/integrate/identity-providers/azure-ad-saml . On first login, it works fine, as the user gets created automatically.

However, when the user logs in again, it seems it doesn't find the matching identity provider record, so it tries to create it again automatically, but it fails because the record already exists. What could be wrong in my config? Or, is there a way or an specific log I can try to find to understand what is the root cause of this issue?
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Entra ID SAML Configuration
ZITADEL Docs
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