Translator error while on 2fa screen, now my admin user is stuck in 2fa step
I've been using this regularly for months, we have in staging environment running with no problems, now in production environment for a couple of weeks starting tests to move real production apps on it, but today I suddenly go login to it and got this error.
time="2025-07-09T10:40:22Z" level=warning msg="missing translation" args="map[]" caller="/home/runner/work/zitadel/zitadel/internal/i18n/translator.go:173" error="message "non-UTF-8 in decrypted string" not found in language "en"" id="non-UTF-8 in decrypted string"
time="2025-07-09T10:40:37Z" level=warning msg="missing translation" args="map[]" caller="/home/runner/work/zitadel/zitadel/internal/i18n/translator.go:173" error="message "non-UTF-8 in decrypted string" not found in language "en"" id="non-UTF-8 in decrypted string"
I couldn't find anything related to it on the docs or on github issues. Now my admin user is stuck in the 2fa screen and I cannot go back.
I am posting this here in hopes someone can point me to the best way I could debug this issue.
2 Replies
https://github.com/zitadel/zitadel/issues/10216
this is the issue I opened in github
GitHub
[Bug]: Translator error while on 2fa screen, now my admin user is s...
Preflight Checklist I could not find a solution in the documentation, the existing issues or discussions I have joined the ZITADEL chat Environment Self-hosted Version 2.67.2 Database PostgreSQL Da...
Hi @Caio Rosa, thanks for reaching out! I see that you are in active conversation with @kkrime on that github issue. Can you please confirm if you were able to solve this issue? I see you posted this:
I got the issue now, I had to change the master key because I created the instance with a 31 bit key.Thank you!