SMTP sender address doesn't match config
-
SMTPAddressMatchesInstanceDomain is set to true
- The SenderAddress is set to info@my-custom-instance-domain.com
- The domain is registered (I correctly get an error if I try to use a different domain)
The verification email still shows zitadel@caos.ch as sender, am I missing something?13 Replies
Also, isn't
zitadel@caos.ch the default user (as opposed to the default sender address)?
Worth mentioning: the sender name works correctlyYes you are right this looks weird.
@fabienne I think we need to check this, I quickly glanced into our config and the from address should be noreply@zitadel.cloud by default. Maybe this explains some of the spam reports that we got.
Let me know if you have updates on this issue; I managed to successfully transition all of our development environments but I can't do the same for production since customers wouldn't see the right sender address. (Their corporate training against phishing would kick in and they would delete the email)
I and @livio are working on a fix that should land soon
This should resolve things and we think tomorrow we will cut the release
Perfect, thanks
Just tested now with 2.9.1, I still get the same error:
Sender: zitadel@caos.ch
Settings:
SMTP Sender Address matches Instance Domain is false (set on the instance, the organization uses the default settings)@livio already mentioned that an additional fix is necessary especially for google
@DWalder we had time to investigate this in dept and the problem is a limitation on how google gsuite handles the primary domain.
What we could do is switch your test and prod instance to our other mail provider mailjet which has a better delivery ratio.
Or what we recommend doing generally speaking is to use a mail service of your choice
Ok, we do have a Sendgrid API that we used for Auth0, I'll try using that one and report back
I was hesitant to change the SMTP Settings since I can't restore the default provider if it doesn't work.
True, we will fix this soon. If any problem arises we can help revert, just let us know.
Managed to integrate the Sendgrid API, the sender address is now correct. Thanks!